Refund policy

Effective date: October 25, 2026

We want your GoodStrips order to arrive correctly and in good condition. If something is wrong, email hello@getgoodstrips.com with your order number and a description of the issue.

Damaged, defective, incorrect or missing items

Please contact us promptly, preferably as soon as the issue is discovered, and within 30 days of delivery. Include photos of the item, packaging and shipping label when reasonably available. Keep the packaging and lot information while we investigate. Do not use a product with a broken safety seal or suspected defect.

For a verified order problem, we will arrange an appropriate replacement at no additional cost or a refund for the affected item, consistent with your applicable rights. We may request reasonable information to assess the problem; do not mail an item back unless we give instructions. If a return is necessary for an error or defect we are responsible for, we will provide the appropriate prepaid return arrangements.

Lost shipments

Contact us promptly and within 30 days after the estimated delivery date if your order has not arrived. We will investigate and arrange an appropriate remedy for a verified lost shipment. These reporting periods do not shorten any nonwaivable legal rights.

Change of mind and individual results

We do not offer discretionary returns or exchanges for change of mind, ordering the wrong product, flavor preference, or dissatisfaction with individual results. This applies to opened and unopened products. We do not offer a money-back satisfaction guarantee.

This restriction does not exclude remedies for defective, unsafe, incorrectly supplied or misdescribed products, or other refunds required by law.

Cancellations

Email us immediately if you want to cancel. We will try to stop an order before fulfillment begins, but cannot guarantee voluntary cancellation once preparation has started. Any statutory cancellation or delayed-shipment refund rights remain available.

Incorrect addresses and unclaimed packages

If delivery fails because of an address you supplied or an unclaimed package, we will review the circumstances and explain available options. We do not promise a free replacement for those situations, and agreed reshipping charges may apply. Errors by us or our fulfillment partner will not be treated as customer address errors.

How refunds are issued

We will email you the outcome of our review. Approved refunds are issued to the original payment method, not automatically as store credit. We initiate approved refunds promptly and within the timeframe required by applicable law. Your payment provider may need additional time to post the credit.

A full-order refund includes the amount paid for that order, including applicable tax. Partial refunds include the amount paid for the affected item after applicable discounts and its associated tax. Our standard outbound shipping is free, so there is no paid outbound shipping charge to refund.

Your rights against GoodStrips do not depend solely on whether our fulfillment partner reimburses us.